Working together to optimize healthcare quality

We’re proud of the quality of healthcare in the Netherlands, and of the healthcare professionals who make it possible: there’s really no other country that’s done a better job organizing it. But at Dytter we believe there’s always room for improvement. More affordable, faster, lower hassle—and without sacrificing quality. So let’s talk for a minute about what we mean by quality.

Stephanie & vader Karin

Dytter checks your credentials upon registration

All self-employed care professionals submit a number of documents along with their registration. This includes diplomas, registration with the Chamber of Commerce, a certificate of conduct and documents that show what tasks you’re authorized and competent for. We check them and keep track of their expiration dates, and we’ll send you a reminder if you need to update or re-register.

If your documents are not (yet) in order, you’ll receive an email explaining what’s missing. We won’t finalize your registration until all documents are present and checked.

Care Quality, Complaints and Disputes Act (Wkkgz)

The Wkkgz law came into effect in 2016, and it sets out standards for good healthcare, and what happens when clients or patients have a complaint. The Wkkgz imposes requirements on care organizations, but also on independent care providers. Dytter only employs healthcare professionals who comply with that law.

In order to be compliant with the Wkkgz as an independent care provider:

  • You need to work from your own quality system.
  • You must keep track of complaints and comments from your clients, and use that feedback to improve your own quality.
  • You must be affiliated with a government-recognized dispute resolution body, where clients can formally submit their complaints.

You can read more about it in the Wkkgz guide from the Ministry of Health, Welfare and Sport.

Check for yourself whether your company falls under the Wkkgz.

Keeping your quality up to standard as an independent healthcare professional

You’re responsible for knowing the current rules and standards. Things can develop quickly here, so make sure you keep up—for example, by staying current with training courses or knowledge shares. If you have pursued additional training, please let us know by email and we’ll update your profile.

If you’d like advice on professional training, we’re happy to help out. Give us a call or read more about it in our blog or newsletter.

Evaluation by healthcare organizations and healthcare providers

The organization and the healthcare professional can evaluate work performance together, but both are free to discuss this with us as well. We like to hear when both parties are happy with each other, but we also want to know if there are complaints or opportunities for improvement. If there are serious, legitimate complaints, we may end the cooperation with the healthcare organization or the provider.

What does Dytter itself do to improve quality?

We are currently in the start-up phase, which means that a lot more improvement is possible and that our understanding grows every day. We take all these learning points into account when improving our platform.

Do you have tips or have you run into something that raises concern? Let us know.